Acceptance of These Terms
By accessing this website, requesting a quote, accepting a written proposal from us, or making any payment toward a project, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you are agreeing on behalf of a company, firm, or other organisation, you confirm that you are authorised to bind that entity. If you do not agree with any part of these terms, please do not use this website or engage our services.
- These terms apply to all visitors, prospective clients, and clients of 4AM Tech.
- Where a signed proposal or separate written agreement exists for a project, that document and these terms are read together; if there is a direct conflict, the signed proposal governs for that project.
- Our Privacy Policy, Refund Policy, and Cancellation Policy are incorporated into these terms by reference.
Definitions
To keep these terms clear and consistent, the following words have the meanings set out below wherever they appear.
- Client: any person or organisation that requests, accepts, or pays for our services.
- Services: the software and technology services we provide, including websites, mobile apps, web apps, SaaS products, desktop software, AI and WhatsApp automation, SEO, and related work.
- Proposal: the written quote or scope document we send for a project, which sets out the inclusions, deliverables, timeline, revisions, milestone payments, and price.
- Deliverables: the specific files, code, designs, accounts, and other work products we agree to produce and hand over under a proposal.
- Handover: the point at which, on receipt of final payment, we transfer ownership, source files, code, and account credentials to the client.
- On-Time Promise: our written delivery guarantee described in section 8.
About 4AM Tech and Our Services
4AM TECH IO PVT LTD is a registered private limited company in India providing software and technology services. Our registered address is 07 Park Plaza Queens Park, Behind Deepak Hospital, Mumbai, Maharashtra 401105, India. We can be reached at director@4amtech.com or on +91 93228 20524 (call or WhatsApp). We deliver work on a project basis, scoped through a written proposal, so that you always know what is included, what it costs, and when it will be delivered.
- Websites, mobile apps, web apps, and desktop software.
- SaaS products and AI, WhatsApp, and other automation.
- SEO and related digital growth work.
- Digital product courses, delivered through an external learning platform, as explained in section 16.
How a Project Is Scoped
Every project begins with a written proposal or quote. The proposal is the single source of truth for what we will do: it defines the inclusions, the deliverables, the timeline, the number of revision rounds, the milestone payment split, and the handover. Anything not listed in the proposal is treated as out of scope and may require a separate quote. We encourage you to read the proposal carefully and to raise any questions before you accept it, because the agreed scope is what the On-Time Promise and the project price are based on.
- Inclusions and deliverables are listed explicitly in the proposal.
- Items outside the agreed scope are quoted separately as a change request.
- Revision rounds are defined in the proposal; additional rounds beyond that are chargeable.
- The proposal also records the agreed delivery date and the milestone payment structure.
Quotes, Pricing, and 18% GST
Prices on this website and in our proposals are quoted in Indian rupees (INR) and are exclusive of Goods and Services Tax. GST at 18% is added on the final invoice, and we issue a proper GST invoice for every payment. A quote is valid for the period stated in the proposal; after that period, prices may be re-confirmed. Prices shown on our public pricing pages are indicative starting points, and the final price for your project is the one written into your accepted proposal.
- All quoted prices are in INR and exclusive of 18% GST.
- GST at 18% is applied on the final invoice, and a GST invoice is issued.
- The accepted proposal price prevails over any indicative pricing shown on the website.
- Third-party costs (such as domains, hosting, and paid subscriptions) are additional and are described in section 11.
Payments, Milestones, and Late or Unpaid Dues
Payments are accepted by UPI, bank transfer (NEFT or IMPS), and cards, processed securely through a third-party payment gateway (Razorpay). We do not store full card, UPI, or bank credentials on our servers; we keep only payment references for accounting and support. Most projects are split into a booking amount to start, one or more progress payments tied to milestones, and a final payment before handover. The exact split is written into your proposal. If a due payment is not cleared within the agreed time, we may pause work on the project until the outstanding amount (including any applicable GST) is settled, and any agreed delivery date is extended for the duration of that pause. Refunds and cancellations are governed by our separate Refund Policy and Cancellation Policy.
- Accepted methods: UPI, NEFT or IMPS bank transfer, and cards via Razorpay.
- We retain payment references only, not full card, UPI, or bank credentials.
- Typical structure: booking amount, one or more progress payments, then final payment before handover.
- Unpaid or late dues may cause work to pause until cleared, and the timeline extends accordingly.
- Refunds and cancellations are governed by our separate Refund Policy and Cancellation Policy.
Client Responsibilities
A project runs smoothly when both sides do their part. You agree to provide accurate, complete, and lawful content, brand assets, and any access or credentials we need, and to give timely feedback and approvals at each stage. You are responsible for ensuring that all content, logos, images, text, and other material you supply are legally usable by you and by us for the project, meaning you own them or hold the necessary licences and permissions. Delays in providing content, assets, access, or approvals will pause the project clock for that period, as described in the On-Time Promise in section 8.
- Provide accurate content, brand assets, and required access in a usable format.
- Give feedback and approvals within the timeframes agreed in the proposal.
- Warrant that all client-provided material is owned by you or properly licensed and does not infringe any third-party rights.
- Nominate a single point of contact wherever possible to keep decisions clear and timely.
Project Timelines and the On-Time Promise
Where a project includes our On-Time Promise, we agree a fixed delivery date in writing in the proposal. If we miss that agreed date for reasons within our control, 50% of the payment is waived. The promise applies to the agreed scope only. If the client delays required content, assets, access, or approvals, the clock pauses for the duration of that delay, and the agreed date moves out by the same period. The On-Time Promise is a delivery guarantee, not a refund mechanism: refunds, where applicable, are governed separately by our Refund Policy.
- The delivery date is fixed in writing in the proposal.
- If we are late on the agreed scope, 50% of the payment is waived.
- The clock pauses during any client-caused delay or while a due payment is unpaid.
- Change requests that expand the scope reset or extend the agreed date by mutual written agreement.
- The On-Time Promise is a delivery guarantee, not a refund mechanism.
Revisions and Approvals
Each project includes a defined number of revision rounds, set out in the proposal. Revisions are intended to refine the agreed scope, not to introduce new features or a different direction; new or expanded requirements are handled as separate change requests and quoted accordingly. We ask for your review and written approval at agreed checkpoints. Once you approve a stage, we proceed on that basis, and reopening an approved stage later may affect the timeline and cost.
- The number of revision rounds is stated in the proposal.
- Revisions cover the agreed scope; new features are quoted as change requests.
- Written approval at each checkpoint allows the project to move forward.
- Additional revision rounds beyond the included number are chargeable.
Intellectual Property and Ownership Transfer
Until final payment is received, all work product, code, and designs remain our property, and any access you are given before then is for review purposes only. On receipt of final payment, we hand over full ownership of the deliverables, including the source files and code, along with all relevant account credentials. We do not operate any lock-in: the project is yours to host, run, and modify as you wish. We may retain a copy of the work for our records, and we may reference completed work in our portfolio at a general level unless you have asked us in writing to keep it confidential under section 12.
- Before final payment, the work product remains owned by 4AM Tech.
- On final payment, full ownership, source files, code, and credentials transfer to you.
- No lock-in: you are free to host and modify your project independently.
- Pre-existing tools, libraries, and frameworks we use remain under their own licences (see section 11).
Third-Party Services, Licences, and Subscriptions
Many projects rely on third-party services such as hosting, domains, payment gateways, mapping, messaging, email, analytics, and software libraries. These services are provided by their own vendors under their own terms, and their use, availability, and pricing are outside our control. Any ongoing subscription or usage costs (for example hosting, domain renewal, gateway fees, or paid APIs) are your responsibility after handover unless your proposal states otherwise. We will tell you which third-party services your project depends on so you can plan for them.
- Third-party services remain subject to their own terms and pricing.
- Ongoing subscription and usage costs are the client's responsibility after handover, unless the proposal says otherwise.
- We are not liable for outages, changes, or discontinuation of third-party services.
- Open-source and licensed components remain under their respective licences.
Confidentiality and NDAs
We treat the non-public information you share with us, such as business plans, customer data, credentials, and unreleased product details, as confidential, and we use it only to deliver your project. We expect the same care from you regarding our non-public information, including proposals, pricing, and methods. If your project needs a formal non-disclosure agreement, we are happy to sign a reasonable NDA, and where signed it operates alongside these terms. Confidentiality does not apply to information that is already public, lawfully obtained from another source, or required to be disclosed by law or a competent authority.
- Both sides keep each other's non-public information confidential.
- We will sign a reasonable NDA on request where a project requires it.
- Confidentiality obligations survive the end of the project.
- Standard exceptions apply for public, independently obtained, or legally required disclosures.
Warranties, Post-Launch Support, and Maintenance
We provide our services with reasonable skill and care, and we deliver against the scope written in your proposal. After launch, we include a post-launch support window (stated in the proposal) during which we fix genuine defects in the delivered scope at no extra charge. This support window does not cover new features, changes to third-party services, content edits, or issues caused by changes made by you or others after handover. Beyond the included window, we offer optional maintenance plans, which are quoted and agreed separately. Except as expressly stated here and in your proposal, the services are provided without any further warranties, to the extent permitted by law.
- Work is delivered with reasonable skill and care against the agreed scope.
- A post-launch support window for genuine defects is included as stated in the proposal.
- Support does not cover new features, third-party changes, or modifications made after handover.
- Optional maintenance plans are available and quoted separately.
Limitation of Liability
To the maximum extent permitted by Indian law, our total liability arising out of or in connection with any project, whether in contract, tort, or otherwise, will not exceed the total fees actually paid to us by you for that specific project. We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, data, goodwill, or business opportunity. Nothing in these terms limits any liability that cannot be limited or excluded under applicable law. We are not responsible for losses arising from third-party services, from content or instructions you provide, or from changes made to the work after handover.
- Our total liability for a project is capped at the fees paid to us for that project.
- We exclude indirect and consequential losses to the extent the law allows.
- Liabilities that cannot lawfully be excluded are not affected.
- We are not liable for third-party services or for client-supplied content and instructions.
Indemnification
You agree to indemnify and hold 4AM Tech, its directors, and its team harmless from any claims, damages, losses, or expenses (including reasonable legal costs) arising from your breach of these terms, from content or materials you provide to us, or from your use of the deliverables after handover. This includes any claim that content, brand assets, or other material you supplied infringes a third party's intellectual property or other rights. We will notify you promptly of any such claim and give you a reasonable opportunity to handle it.
- You cover claims arising from your breach of these terms.
- You cover claims arising from content or assets you supplied, including infringement claims.
- You cover claims arising from your use of the deliverables after handover.
- We will give you prompt notice and a reasonable chance to respond to any claim.
Courses
Course cards shown on this website redirect to an external learning platform (LMS), and the actual learning, enrolment, and course delivery happen on that external system. Your access to and use of any course is subject to the terms and policies of that external platform, which may differ from these terms. We are not responsible for the operation, availability, or policies of the external learning platform, although we will help point you in the right direction if you have trouble reaching a course.
- Course cards on this site link out to an external LMS.
- Enrolment and learning take place on that external platform.
- Separate terms and policies of the external platform may apply to courses.
- Course-related payments and refunds may be handled by the external platform under its own rules.
Acceptable Use and Client Conduct
You agree to use this website and our services lawfully and in good faith. You must not use our work or our platforms to break the law, to infringe the rights of others, to send spam or unsolicited messages, to distribute malware, or to attempt to gain unauthorised access to systems. Where a project involves messaging or automation (for example WhatsApp or email), you are responsible for complying with the applicable platform rules, consent requirements, and data protection laws. We may decline or stop work that we reasonably believe is unlawful, abusive, or harmful.
- Use the website and services lawfully and in good faith.
- Do not use our work for spam, malware, fraud, or unauthorised access.
- Follow platform rules, consent norms, and data protection laws for any messaging or automation.
- We may decline or stop work that is unlawful, abusive, or harmful.
Demo and Portfolio Sites
Any demonstration or portfolio sites shown under the /demos/ path on this website are fictional illustrations created to show the style and quality of our work. They are not real businesses, and any names, prices, products, or details in them are made up for illustration only. Nothing in a demo site is an offer, an endorsement, or a representation about a real company or product.
- Demo and portfolio sites under /demos/ are fictional examples of our work.
- Names, products, and prices shown in demos are illustrative and not real.
- Demos do not represent or endorse any actual business.
Termination
Either party may end a project for convenience by giving written notice. If you end a project, fees for work already completed up to that point remain payable, and cancellation is handled under our Cancellation Policy and, where applicable, our Refund Policy. We may end a project if you breach these terms, fail to clear due payments, or ask us to do something unlawful or unethical, and in that case fees for work done up to termination remain due. On any termination, sections that are meant to continue (such as ownership of paid-for work, confidentiality, liability, and indemnity) survive.
- Either party may terminate for convenience on written notice.
- Fees for completed work up to termination remain payable.
- We may terminate for breach, unpaid dues, or unlawful requests.
- Cancellation and refunds are governed by our Cancellation Policy and Refund Policy.
- Ownership, confidentiality, liability, and indemnity provisions survive termination.
Force Majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, fire, flood, epidemics, war, civil unrest, government action, power or internet failures, or major outages of third-party services. If such an event occurs, the affected party will let the other know, and any agreed timelines, including dates under the On-Time Promise, are paused for the duration of the event. If the event continues for a prolonged period, either party may discuss a fair adjustment or an orderly close-out of the project.
- Events beyond reasonable control excuse delay or non-performance for their duration.
- Agreed timelines, including On-Time Promise dates, pause during such events.
- The affected party will give notice as soon as it reasonably can.
- A prolonged event may lead to a fair adjustment or orderly wind-down by agreement.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, are governed by and construed in accordance with the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any such dispute or claim. Before going to court, both parties agree to first try, in good faith, to resolve any disagreement through direct discussion.
- These terms are governed by the laws of India.
- The courts of Mumbai, Maharashtra have exclusive jurisdiction.
- Both sides agree to attempt good-faith resolution by discussion first.
Grievance Officer and Contact
If you have any complaint, concern, or question about these terms or our services, please contact our Grievance Officer, who will acknowledge and address your concern within a reasonable time. We aim to resolve issues fairly and promptly.
- Grievance Officer: Nazish Ismat Zaveri
- Email: director@4amtech.com
- Phone or WhatsApp: +91 93228 20524
- Registered address: 07 Park Plaza Queens Park, Behind Deepak Hospital, Mumbai, Maharashtra 401105, India
- Company: 4AM TECH IO PVT LTD, website https://4amtech.com
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, our practices, or the law. When we do, we will revise the date shown at the top of this page. Your continued use of the website or services after an update means you accept the revised terms. For any active project, the version of these terms in force when you accepted your proposal continues to apply to that project unless we both agree otherwise in writing.
- We may revise these terms and will update the date at the top of the page.
- Continued use after an update means you accept the revised terms.
- Active projects stay governed by the version accepted with the proposal, unless agreed otherwise.
- Please review the Privacy Policy, Refund Policy, and Cancellation Policy alongside these terms.